Do I need to register on your store website before placing an order?

Creating an account with us is optional; our website will allow you to check out as a Guest in case you don’t wish to create an account. However, there are many benefits for our registered customers, including the ability to track and view your order history, earning discounts against future orders, and much more!

How do I create an account?

To create an account, please click on the registration link. Once you click the link, a registration page will pop up where you must fill in your information. After completing this, you will receive a confirmation email confirming that you have registered an account with us.

How do I update my account details?

Log in to your account. Click on the ‘My Account link on the top right side of our website. You can update your address, phone number, and email address.

Can I amend or add to an existing order?

We are fast in dispatching your item through our trusted courier to your destination. Due to this, you won’t be able to amend or add to an existing order.

Can I cancel my order?

We believe you are looking forward to receiving your parcel, so we are fast in dispatching our client’s parcel. If you wish to cancel your order, please get in touch with our customer service team quickly during working hours. They will cancel the order for you if we are yet to dispatch it.

Are the payment details I submit secure?

Yes, we use Stripe Payments which are 100% secure, to process our online deals; all our payment gateways do not grant us access to your card details. 

Can I have my order delivered to a different address of my choice?

When checking out, please set a different billing address to your shipping address to get this done.

When will you ship my order?

Please refer to our shipping policy link https://sellivic.co.uk/pages/shipping-policy

When should I expect my order?

Please refer to our shipping policy link https://sellivic.co.uk/pages/shipping-policy